NetApp5400HWIssues < CmsTier3

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---+ SGI IS5500 / NetApp E5400 HW issues

%TOC%

---++ 26-01-2012 - Drawer 2 "Lost of redundancy" event

We've installed the new [[http://www.netapp.com/uk/products/storage-systems/e5400/][SGI/NetApp]] system and suddenly we got an error on the 2nd Drawer of the expansion:
<pre>Summary
Node ID: T3_CMS_SGI_STORAGE
Host IP Address: 
Host ID: Out-of-Band
Event Error Code: 282d
Event occurred: Jan 27, 2012 6:14:37 AM
Event Message: Drive path redundancy lost
Component type: Drive
Component location: Tray 0, Drawer 2, Slot 11
Priority: Critical
</pre>

and this for each of the 12 disks hosted in the Drawer 2 of the Tray 0 ( Tray 0 is the expansion, Tray 99 is the master ).

   * Actions performed:
      * Fabio sent an e-mail to [[Anatol.Studler@bsr-partner.ch][Anatol]] on 26th evening to inform him and request a maintenance intervention/or advices on how to fix this problem.
      * [[https://wiki.chipp.ch/twiki/pub/CmsTier3/NetApp5400HWIssues/psi_netapp_sas_failed_port.zip][The logs of the system were sent too]].
      * On 27th it was sent a [[https://wiki.chipp.ch/twiki/pub/CmsTier3/NetApp5400HWIssues/Tray_0_-_Drawer_2_-_Degraded_Status.png][picture too]].
   * Feedback:
      * You can find details for this case on [[https://support.sgi.com/caseview/cid=2901386][SGI Support Website case 2901386]], you need an SGI account on that portal mapped to the [[https://support.sgi.com/site_info/?ST6200786][SGI Site Id: ST6200786]] that represents PSI.
   * Final Result
      * Broken Drawer was changed. Case closed.
-- Main.FabioMartinelli - 2012-01-27

Attachments

Topic attachments
I	Attachment	History	Action	Size	Date	Who	Comment
png	Tray_0_-_Drawer_2_-_Degraded_Status.png	r1	manage	82.8 K	2012-01-27 - 10:06	FabioMartinelli	Lost Redundacy Error occured to Drawer 2 of Tray 0 on 26-01-2012 - picture
zip	psi_netapp_sas_failed_port.zip	r1	manage	1734.3 K	2012-01-27 - 09:49	FabioMartinelli	Lost Redundacy Error occured to Drawer 2 of Tray 0 on 26-01-2012

This topic: CmsTier3 > WebHome > AdminArea > NetApp5400HWIssues
Topic revision: r3 - 2012-02-21 - FabioMartinelli