Communication Channels between CSCS and CHIPP

Twiki

Advantages:

Disadvantages

takes a bit longer then the average email
needs discipline to keep some order in the pages (try to keep a minimum of pages)

Usage:

main information portal for users
main documentation portal for admins and users
principal place for finding all quasi-static information on the system
VOs must specify their requirements in relation to the local Grid services on a wiki page, so that this information is accessible for the CSCS admins. This is needed, since the CSCS admins cannot be expected to follow the internal VO discussions, and often even do not have access to the restricted CERN VO twiki areas or indico
- Example from CMS that certainly could be improved
log book of events (for admins, but also for VOs, if wanted. e.g. look at the CMSSiteLog)

Advantages:

Disadvantage:

Usage:

submission of support requests and bug reports by the VO site contacts. They should also have access to the web front end.
- Do we want users to submit to this, too? Or rather have all users use the GGUS or go via site contacts?
requests, e.g. for the installation of a machine or a service

Advantages:

Disadvantages

tier2-users_at_cscs.ch	used for broadcasting downtimes and generally technically relevant messages for users who rely on the local resources of the PHOENIX cluster (e.g. on the storage accessibility
{$VO}-users_at_cscs.ch	subscribed to tier2-users list, also may receive VO specific messages and can be used for discussions among users (VO site contacts read it, too)